Step 1: Complete the Assessment
Using input fields and sliders, provide critical details about your company's structure and a self-assessment of your company's current IT posture. This section takes only three minutes to complete.
What level of IT support is right for your business?
IT Support Assessment
Knowing when and how to pick the right type of service from a managed service provider is overwhelming. Use our three-minute assessment tool to figure out what level of IT support your business needs to grow, without overinvesting in unnecessary services.*
Step 1
The IT Support Assessment
Take our 3-minute assessment to get a better understanding of which IT service model will work best for your organization.
Not sure which fits? "Other" uses the general benchmark ratio across all industries (1:11–1:52).
Enter 0 if you don't have any full-time or part-time staff. Each part-time person counts as 0.5 FTE in the ratio.
Enter your total employee count to continue.
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Please fill in all fields with a valid work email.
Our Recommendation
*Results are calculated using industry benchmarks. This assessment provides directional guidance on the type of outsourced support your business is most likely to benefit from. It is not meant to act as a full IT audit.
Understand what IT management services are right for your business
IT is a core driver in achieving your business objectives. When assessing your current and future business needs from an IT support perspective, you need to take into consideration:
- IT staff-to-employee ratio
- Number of physical locations you need to support
- Overall system complexity
- Level of compliance you're required to meet
If these factors are not taken into consideration, your business could be overpaying for unnecessary services, or underpaying and leaving gaps in coverage that open your business up to risk and surprise costs.
This assessment takes critical factors into account and makes a recommendation based on industry standards and best practices. Remember that the results of the assessment will change as your business scales up or down, or needs to adhere to new or changing regulations.
How our IT support assessment works:
This assessment is designed to be a quick and easy way to put you on the right path to a more confident approach to managed IT. By following these steps, you'll know exactly what level of engagement to pursue from a managed service provider.
Step 2: Your Rating is Calculated
On the back end, we assign a value based on the selections you made. Each response's value is then added up to give you a total score, which is used to provide a service range recommendation.
Step 3: Receive Your Recommendation
Complete the form to receive your personalized recommendation. Your results will be made available instantly upon completion of the assessment.
Talk through your results
You don't have to go through this alone. Our team of specialists is ready to talk through your results and find an approach to IT that works for your business.
Frequently asked questions
How is my IT support service recommendation calculated?
Your answers are scored using several factors, including your IT staffing ratio compared to your industry's benchmark, system complexity, compliance requirements, and more. Those scores equate to one of three recommendations: Fully Managed IT Services, Co-managed Services, or Ad-hoc IT Project Support.
How long does the IT support assessment take?
About three minutes. It's 10 questions using sliders, single-selection choices, and a few short answer fields. There is no need to prepare ahead of time.
Is this assessment really free?
Yes. We ask for your name, email, and company to help us follow up if you have additional questions. There is no cost, and no obligation to talk to us.
What happens after I submit my results?
Your results will be made available immediately after the form is submitted. If you'd like to talk through what the results mean for your business, you can request a consultation.
Who is this IT support assessment for?
Any business owner or leader trying to figure out what level of outsourced IT support is required to run their business. This assessment is designed to work for small to midsize businesses across varying industries.
Can I re-take the assessment if my business needs change?
Yes. As your business scales, your team size, applications, and compliance requirements often change; your type of managed IT support will change along with it.