---
title: Scheduling Time with Your IT Team | LayerCake Customer Resources
description: Introduction to our self scheduling tool - how to book time with your IT technician.
image: https://layercaketech.com/hubfs/Screenshot%202026-09-08%20at%201.52.06%20PM.png
---
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// SELF SCHEDULING
# How to Schedule Time with Your IT Team
LayerCake uses a self-service scheduling tool that lets you pick a time to meet with your IT technician that works around your schedule; no back-and-forth calls or emails required.
## How self scheduling works
1. **Submit your ticket as usual.** Use whichever method you're used to: email, portal, or phone call.
2. **Receive or request a scheduling link.** If you already know you'd like to pick your own time rather than wait for a callback, just add a note to your ticket: *"Please send me a scheduling link."* Otherwise, our team will send a scheduling link automatically if they can't reach you about your ticket.
3. **Pick your time.** Select the slot that fits your schedule, confirm a good phone number to reach you at, and hit **Confirm**.
4. **Get your calendar invite.** As soon as you confirm, you'll receive a calendar invite for your selected time.
## Easy rescheduling and cancellation
If something comes up, or you find a workaround and no longer need the appointment, you have control of your schedule. Your confirmation includes **Reschedule** and **Cancel** buttons, so you can make changes right up until your appointment:
- **Reschedule:** Takes you right back to the available time slots so you can pick a new one.
- **Cancel:** We'll ask why, so we can help appropriately:
- *"Availability changed":* Let us know if you need a couple weeks, and we can send a new scheduling link later, or temporarily close the ticket and reopen it when you're ready.
- *"Issue resolved itself":* We'll close the ticket so you're not bothered with unnecessary follow-ups.
- **Keep Appointment:** Brings you right back to your original confirmation.
## Why it's a win for you:
### No More Phone Tag
Choose a time that works instead of hoping your tech catches you when you're free.
### Know Who You're Meeting
The calendar shows you who you're booking time with: either a specific technician, or a member of your dedicated "pod."
### Time Zone Conversion
Update your time zone as needed, and available meeting time slots will convert to your local time.
### Friendly Reminders
If a scheduling request goes unanswered, you'll get two reminder notices. If there's still no response, we'll follow up directly.
### Set It and Forget It
Once you confirm, it's on your calendar. No need to track down support or keep track of meetings manually.
### Total Flexibility
Reschedule or cancel in a click whenever your day changes, without having to track someone down.
### Ready to try it?
Next time you submit a ticket, **just ask for a scheduling link**.
Watch the [walkthrough video above](https://layercaketech.com/resources/knowledge-base/timezest#) for a look at the full experience.
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