No More Phone Tag
Choose a time that works instead of hoping your tech catches you when you're free.
// SELF SCHEDULING
How to Schedule Time with Your IT Team
LayerCake uses a self-service scheduling tool that lets you pick a time to meet with your IT technician that works around your schedule; no back-and-forth calls or emails required.
How self scheduling works
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Submit your ticket as usual. Use whichever method you're used to: email, portal, or phone call.
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Receive or request a scheduling link. If you already know you'd like to pick your own time rather than wait for a callback, just add a note to your ticket: "Please send me a scheduling link." Otherwise, our team will send a scheduling link automatically if they can't reach you about your ticket.
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Pick your time. Select the slot that fits your schedule, confirm a good phone number to reach you at, and hit Confirm.
- Get your calendar invite. As soon as you confirm, you'll receive a calendar invite for your selected time.
Easy rescheduling and cancellation
If something comes up, or you find a workaround and no longer need the appointment, you have control of your schedule. Your confirmation includes Reschedule and Cancel buttons, so you can make changes right up until your appointment:
- Reschedule: Takes you right back to the available time slots so you can pick a new one.
- Cancel: We'll ask why, so we can help appropriately:
- "Availability changed": Let us know if you need a couple weeks, and we can send a new scheduling link later, or temporarily close the ticket and reopen it when you're ready.
- "Issue resolved itself": We'll close the ticket so you're not bothered with unnecessary follow-ups.
- "Availability changed": Let us know if you need a couple weeks, and we can send a new scheduling link later, or temporarily close the ticket and reopen it when you're ready.
- Keep Appointment: Brings you right back to your original confirmation.
Why it's a win for you:
Know Who You're Meeting
The calendar shows you who you're booking time with: either a specific technician, or a member of your dedicated "pod."
Time Zone Conversion
Update your time zone as needed, and available meeting time slots will convert to your local time.
Friendly Reminders
If a scheduling request goes unanswered, you'll get two reminder notices. If there's still no response, we'll follow up directly.
Set It and Forget It
Once you confirm, it's on your calendar. No need to track down support or keep track of meetings manually.
Total Flexibility
Reschedule or cancel in a click whenever your day changes, without having to track someone down.
Ready to try it?
Next time you submit a ticket, just ask for a scheduling link.
Watch the walkthrough video above for a look at the full experience.